Last Updated: July 29, 2026

At Consultoria Hub, we take pride in the quality of our corporate gifts and printing work. If something isn’t right with your order, here’s how our Refund & Returns Policy works.

Eligibility for Refund or Replacement

• The product received is damaged, defective, or has a printing/production error caused by Consultoria Hub.
• You received the wrong item or an incomplete order.
• Your order was not delivered within the confirmed timeframe due to a fault on our end.
• Duplicate or incorrect charges caused by a system/payment error.
• To be eligible, please contact us within 3 business days of receiving your order, along with your order number and photos of the issue.

Proof Approval Responsibility

For all custom-printed and personalized products, a design proof is shared for your approval before production. Once you approve the proof, Consultoria Hub is not responsible for spelling errors, layout issues, or design mistakes that were present in and approved on that proof.

Non-Refundable / Non-Returnable Items

• Custom-printed or personalized items (business cards, ID cards, stationery with your branding, engraved/printed gifts, etc.) once approved and produced.
• Change of mind after proof approval or after production has started.
• Minor, industry-standard variance in colour, material, or finish due to the nature of the printing process.
• Promotional, clearance, or discounted items, unless defective.

Returns (For Non-Customized / Stock Products)

Items must be unused, undamaged, and returned in original packaging.

Return requests must be raised within 7 working days of receiving the order.

Return shipping costs are the customer’s responsibility, unless the item was defective or incorrect.

Damaged-in-Transit Orders

If your order arrives visibly damaged, please retain the original packaging and share photos with us within 48 hours of delivery so we can arrange a replacement or refund via our courier claims process.

Order Cancellations

• Before final proof approval and before production begins, an order may be cancelled. Any refund will be subject to costs already incurred for design work, materials, or other services specifically requested for the order.
• Once the proof has been approved or production has started, cancellation may not be possible and the advance payment may be used to cover costs already incurred.

Refund Processing

• Approved refunds will normally be processed within 7 to 14 working days after approval.
• Where payment was made through bank transfer, the refund will be sent to the bank account details provided by the customer.
• Processing times may vary depending on the bank or financial service involved.

Contact Us for Refunds & Returns

Email: sales@consultoriahubagency.com

WhatsApp: +92 331 6668187 | +92 321 2938187